top of page

 KŌR TERMS & CONDITIONS

​

​

Last updated: November 2025

​

These Terms & Conditions apply to all classes, packs, memberships and private sessions purchased through KŌR Reformer Pilates Verbier (“KŌR”, “we”, “our”).
By booking or purchasing through Momence, you agree to the policies below.

​

1. BOOKINGS & ATTENDANCE

1.1 Booking Platform

All bookings, cancellations, memberships and payments are processed via Momence.

​

1.2 Studio Etiquette

  • Please arrive 5 minutes before class.

  • Late arrivals (3+ minutes after class start) may not be admitted for safety.

  • Grip socks recommended.

  • Personal belongings stored safely at your own risk.

  • ​

2. CANCELLATION & NO-SHOW POLICY

2.1 Group Reformer Classes

  • 12-hour cancellation window applies to all scheduled classes.

  • Cancellations made less than 12 hours before class = late cancel.

  • Late cancel or no-show results in loss of the class credit.

  • Unlimited members incur a 10 CHF late/no-show fee (deducted automatically in Momence).

  • ​

2.2 Private Sessions (1:1)

  • 24-hour cancellation policy for all private training.

  • Sessions cancelled within 24 hours will be fully charged or the credit forfeited.

  • ​

2.3 Instructor Changes

​

We reserve the right to replace instructors or modify class format when necessary.

3. CLASS PACKS

​

3.1 Expiry

All packs have a 3-month expiry from the date of purchase unless otherwise stated.

3.2 Non-Refundable

All class packs are non-refundable and non-transferable.

3.3 Extensions

Extensions may be granted only for:

4. MEMBERSHIPS

4.1 Types of Memberships

  • Flexible Annual (Cancel Anytime) — CHF 600/month

  • Annual Contract (12-month commitment) — CHF 540/month

  • Winter Membership (5-month commitment) — CHF 570/month

  • ​

All memberships allow up to 20 classes per month unless otherwise stated.

​

4.2 Renewal & Billing

  • All memberships billed via automatic monthly payment through Momence.

  • Annual contract and Winter memberships auto-renew unless cancelled prior to renewal date.

  • ​

4.3 Cancellation Rules

​

Flexible Annual

  • Can cancel anytime with 30 days' notice via email.

  • Cancellation becomes effective at the next billing cycle.

Annual Contract (12 Months)

  • Commitment required for full 12 months.

  • Membership auto-renews unless otherwise requested.

Winter Membership (5 months)

  • Fixed 5-month term.

  • Cannot be cancelled early except for medical reasons with documentation.

  • ​

Founding Annual

  • Billed upfront.

  • Non-refundable.

  • Valid for 12 months.

  • Includes 20 classes per month.

  • Cannot be paused except for medical reasons.

  • ​

4.4 Pausing Memberships

Pausing allowed for:

  • Injury

  • Illness

  • Pregnancy

Pause requests must be emailed 10 days in advance.
Limit: 2 pauses per year, max 30 days each (unless medical).

​

4.5 Rollover of Credits

Unused monthly classes do not roll over unless otherwise stated.

​

4.6 Sharing & Transfer

Memberships cannot be shared, merged or transferred.

​

5. PAYMENT TERMS

​

5.1 Methods

Payments are taken automatically via Momence. We accept:

  • Debit/credit cards

  • Apple Pay / Google Pay (if supported)

  • SEPA/Swiss debit methods (via Stripe)

  • ​

5.2 Failed Payments

If payment fails:

  • Momence will automatically retry

  • You will receive reminders

  • After 3 failed attempts, membership may be suspended until resolved

  • ​

6. HEALTH & SAFETY

By attending KŌR you confirm that:

  • You are medically fit to exercise

  • You have disclosed relevant injuries, surgeries or conditions

  • You accept full responsibility for your participation

KŌR instructors reserve the right to modify or stop exercises to ensure safety.

​

7. LIABILITY WAIVER

KŌR is not responsible for:

  • personal injury caused by misuse of equipment or instructions ignored

  • loss or damage to personal belongings

  • issues beyond our control (weather, power cuts, etc.)

By booking, you acknowledge you participate at your own risk.

​

8. REFUNDS & CREDIT POLICY

8.1 No Refunds

All purchases (classes, packs, memberships, privates) are non-refundable.

8.2 Transfers

Credits and memberships cannot be transferred to another person.

​

9. GUEST PASSES

Our memberships include guest passes (e.g., 1 per month).
Guest passes are non-transferable, non-rollover and subject to availability.

​

10. PHOTOGRAPHY & MEDIA

Occasionally we capture content in the studio.
You may request not to be included by notifying staff on arrival.

​

11. CHANGES TO TERMS

KŌR reserves the right to update these terms at any time.
Changes will be posted on our website and emailed when necessary.

​

12. CONTACT

For cancellations, questions or membership support:
📧 hello@korcollective.ch
📍 KŌR Reformer Pilates Verbier
Verbier, Switzerland

bottom of page